Service · Deployment
M4Conversational AI Pilot & Deployment.
A brand-consistent conversational agent trained on your voice and knowledge, deployed on the customer journeys signed off during the audit. English and Arabic. WhatsApp, social, and web. Escalation and guardrails built in from day one.
Outcomes
What changes when the engagement lands.
Deflection at scale
Repeat service volume absorbed by the agent, freeing human agents for the higher-value work.
Consistent brand voice on every channel
The agent talks the way your brand talks. On every conversation, in both languages.
Escalation as a feature
Clear rules for when to hand off to a human, so the moments that matter reach the right team.
Measured business impact
Deflection rate, conversion rate, customer satisfaction — instrumented, reported, and defensible.
Deliverables
What's in the engagement.
Design, train, and deploy a brand-consistent conversational agent on the customer journeys signed off in the audit. English and Arabic. WhatsApp, social, and web. Escalation and guardrails as first-class features.
Brand-trained agent
Voice profile, product knowledge, policy awareness — all trained into the agent before it goes live.
Channel integration
WhatsApp Business API, Instagram Direct, Facebook Messenger, web chat — deployed and configured.
Escalation and guardrails
Handoff triggers, safety rules, out-of-scope handling. Documented and tested.
Reporting dashboard
Live view of deflection, conversion, escalation rate, and CSAT signal.
How we deliver
Fixed scope. Named phases. Duration on the cover.
The engagement is priced against the outcome, not open-ended hours. Every phase has a duration, a named deliverable, and a check-out.
Total duration8 to 16 weeks
Sales cycle6 to 10 weeks
- 012 to 3 weeks
Design
Journey design based on audit output. Voice training corpus assembled. Guardrails documented.
- 023 to 8 weeks
Build
Agent training. Channel integrations. Escalation configuration. Bilingual QA.
- 032 to 3 weeks
Pilot
Limited launch. Live tuning against real customer conversations. Adjustments to voice and coverage.
- 041 to 2 weeks
Full deployment
Full launch across signed-off journeys. Handover to the customer service and digital teams.
Built for
Buyers this engagement fits.
Typical buyer
Head of Customer Service, Head of Digital, COO
Consumer brands where conversation is now a channel
WhatsApp is the front door. The agent turns it from a service ticket into a served customer.
Commerce operations doing multi-channel sales chat
You're already selling in DMs. Deploy an agent that scales what you're doing manually today.
GCC brands operating bilingually by default
The audience switches languages mid-conversation. The agent handles it natively, not through translation.
Related services
Where this leads next.
Conversational AI Service-Intent Audit
Highest-volume customer journeys mapped, deflection and conversion sized, scope defined.
Bilingual Content Operations System
A running content operation. English and Arabic. Brand voice, approvals, distribution, measurement.
Managed Marketing AI
Running, tuning, monitoring, and governance of deployed marketing systems.
Talk to us.
45 minutes on your operation and the engagement you have in mind. No pitch, no deck.
By briefing only
This engagement is scoped one to one.
This engagement requires a delivery team assembled against your specific scope. Every engagement starts with a direct conversation, not an open form. Email us and we'll route it to the right lead.